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Support

WNPL consultants who work with you would support you to get your project started, all the way to development, delivery, training and on-going maintenance of the project.

Support to start the project

When you come up with a requirement or development idea, our consultants would help you start the project. This is free and is done after engaging into a non-disclosure agreement, but before we quote for the project.

After discussions with your team, we internally discuss the project and comes up with items to clarify with you. These include Features that have ambiguity, Feature enhancements that we suggest, View of the project from our experts, any potential technical issues we foresee, etc.

Support during Architecture and UI/UX design phase

The architecture design of your enterprise custom software and mobile app needs to consider many facts, including, but not limited to:

  • Software deployment platforms targeted
  • Mobile App platforms targeted
  • The Device Types to be considered
  • Optimal Navigation Method required
  • User types and their proficiency in using the applications
  • User training and rollout plans
  • Real-time Updates vs Push Notifications
  • Bandwidth Scenarios
  • Working when internet not available

We work collaboratively in architecting and designing the best application that suits your business requirements and users targeted. This would ensure that

  • The application is easy to develop and maintain.
  • Reduces chances for errors and bugs
  • The source code of both application and server is more readable
  • Easy testing is possible when developed with proper architecture

Support during development

For large projects it is quite possible that part of the project is being developed by the client and the rest is being built by WNPL. In such cases, we are more than happy to help you coordinate the project and work with you to streamline communication, project management, testing and delivery.

Support for protecting IP

We recommend that you sign a Non-Disclosure-Agreement (NDA), to protect your Intellectual property (IP), before beginning our discussions and free consultations. If your organisation does not have a readily available NDA for application development, we can provide one of our own.

We work with Patent and trademark attorneys who can help you file patents and trademarks. During our discussions and consultations, we identify and bring to your consideration potential items that are eligible for a patent, Copy right or trademark.

Support for backend hosting

The back-end server and data base for your application can be internally hosted by your organisation or we can host it on a cloud infrastructure on your behalf. We can also help you host on Azure (from Microsoft), Amazon Web Services (AWS) and other third-party cloud hosting platforms.

We can set up secure network infrastructure for making the webservers available to the application through secure communication channels. This includes setting up Load balancers, Firewalls and ACLs to protect sensitive data.

The Web Servers required to host the backend of your application would be hosted behind Load balancers in the cloud. This arrangement ensures the availability of the application at very high traffic and user loads.

The backend server would be communicating to third party APIs (if required by the project) and a secure Database. We have experience in setting up and supporting a variety of databases like SQL, No SQL, Graph, Timeseries, etc. We support Databases from different vendors like Amazon, Microsoft, Oracle, etc. as well as Open Source databases.

Image, video and other files are hosted separately to improve availability as well as to enhance efficiency of storing and retrieval. Our experience in making such assets available through edge locations on the cloud increases the speed of loading of the apps and thus presents an enhanced user experience.

Support during releasing of the project

Publishing of your custom software, backend server & database to the cloud hosting, and mobile app to Apple App Store and Google Play Store requires a series of steps to be done before and after the completion of the product. We help you through this process, for example:

  • Hosting the custom software in cloud hosting with the ideal environment
  • Setting up accounts with Cloud hosting providers (like Azure, AWS, etc.)
  • Setting up an account with the App Store and Google Play Store developer program
  • Preparing the application for submission, which includes preparing the binaries, signed certificates, etc.
  • Create images, description and screen shots for App Store listing
  • Upload app binaries to the respective App Store
  • Submitting the app for review; And if necessary, follow up the submission by answering any review questions form the app stores

In addition to Apple App store and Google Play store, there are other app stores that could be useful to promote your app to the indented audience. We help you identify these and if required support in publishing to these app stores.

Once the app is published as ad-hoc (or otherwise) we help you in beta testing. We can arrange beta testing professional groups to thoroughly test your mobile application.

Ad Hoc Distribution Authorizes a Limited Set of Devices to Run Your App. We can help this mode of publishing, if the intended audience is less than 50. Also, this can be used for beta testing, or first level of internal testing.

If the app is not intended for public audience, then “In-House Distribution” can be done for Apple iOS apps This allows greater control and security of those apps which are only used within the organisation.

Post delivery Support

Ongoing maintenance, enhancements and updates are part of an application's lifecycle. WNPL is committed to long term partnership with your organisation to offer a seemliness experience after delivery of the application:

  • Enhancements
    • To improve the functionality of back-end software as well as custom software and iOS & Android mobile applications
  • Updates
    • To improve UI/UX and other changes to usability
    • To make amendments to the code with changing platform recommendations and guidelines
  • Fixes
    • To any issues or bugs
    • To support user requests
  • Maintenance
    • Of the backend Server
    • Scaling, Load balancing and Network infrastructure to improve Security and availability
    • Maintenance and backup of Databases
    • Other updates required by Operating Systems and Cloud hosting providers
  • Analytics
    • To provide your management with application usage statistics
    • Integration of custom of and third-party analytics providers
Custom AI/ML and Operational Efficiency development for large enterprises and small/medium businesses.
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(833) 881-5505

Request free consultation

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