Mobile App Maintenance and Support

Launching your mobile app is just the beginning of its journey. To ensure its continuous functionality, performance, and user satisfaction, it's crucial to invest in app maintenance and support. At WNPL, we offer comprehensive post-launch services to keep your app optimized and provide ongoing support to meet your evolving needs.

We are committed to the long-term success of your app. Our post-launch maintenance and support services ensure that your app remains optimized, secure, and competitive. Partner with us to leverage our expertise in app maintenance and support and focus on delivering a seamless and satisfying experience to your users.

Post-Launch Support:

We understand that your app may require updates, bug fixes, and improvements after its initial launch. Our dedicated support team is available to address any issues that may arise and provide timely solutions. Whether it's troubleshooting user-reported problems or implementing necessary updates to keep your app compatible with the latest operating system versions, we ensure that your app remains operational and delivers a seamless user experience.

Regular Updates and Enhancements:

Technology evolves rapidly, and user expectations change over time. To stay ahead of the competition and meet user demands, it's essential to regularly update and enhance your app. Our team keeps up with the latest industry trends, emerging technologies, and user feedback to provide regular updates and improvements to your app. Whether it's adding new features, improving performance, or enhancing security, we ensure that your app remains up-to-date and competitive in the ever-changing mobile landscape.

Performance Optimization:

App performance is critical for user satisfaction and retention. Our team conducts performance monitoring and optimization to identify and address any performance bottlenecks or issues. We analyze various factors, such as app speed, responsiveness, and resource utilization, and optimize the code and infrastructure to ensure your app delivers a fast, smooth, and reliable user experience across different devices and usage scenarios.

Compatibility and Device Updates:

As new devices and operating system updates are released, it's important to ensure that your app remains compatible. We closely monitor new device releases and operating system updates and promptly address any compatibility issues. Our team performs thorough testing to ensure that your app functions seamlessly across a wide range of devices and operating system versions, providing a consistent user experience.

Data Backups and Security Updates:

Data security is of utmost importance in today's digital landscape. We implement robust security measures to protect user data and regularly update your app's security features to address any emerging threats. Additionally, we ensure regular data backups to prevent data loss and provide a secure and reliable environment for your app and its users.

User Support and Feedback Management:

We believe in providing exceptional user support and actively managing user feedback. Our support team is available to assist users with any questions, concerns, or technical issues they may encounter while using your app. By promptly addressing user feedback and implementing necessary improvements, we foster a positive user experience, enhance user satisfaction, and build customer loyalty.

SLAs we provide to our clients

At WNPL, we understand the importance of providing reliable and efficient maintenance and support services for mobile apps and other software we products we develop for our clients. We strive to ensure that our clients' mobile apps remain optimized, up-to-date, and fully functional throughout their lifecycle. To guarantee a high level of service, we offer the following Service Level Agreements (SLAs). When entering into development contract choose the ones that best suit your situation. Please get in contact with your WNPL business manager if you need additional or modified SLAs.

Response Time:
We commit to providing a timely response to our clients' support requests. Our SLA specifies a guaranteed response time, which ensures that our clients receive acknowledgement and initial assistance within a defined timeframe. This helps minimize downtime and ensures that issues are addressed promptly.
Issue Resolution Time:
We aim to resolve reported issues within a specific timeframe as outlined in our SLA. This includes identifying the root cause, implementing necessary fixes, and conducting thorough testing to ensure the resolution is effective. Our SLA sets expectations for timely issue resolution to minimize any impact on app performance or user experience.
Regular Maintenance Updates:
Our SLA includes provisions for regular maintenance updates to keep the mobile app optimized and secure. This involves applying patches, security updates, and bug fixes to address any identified vulnerabilities or performance issues. Regular maintenance updates help ensure the long-term stability and reliability of the app.
Platform and OS Compatibility:
We commit to ensuring that our clients' mobile apps remain compatible with the latest mobile platforms and operating systems. Our SLA includes provisions for testing and adapting the app to new platform releases, ensuring that it continues to function seamlessly across different devices and OS versions.
Feature Enhancements and Upgrades:
As part of our commitment to ongoing support, our SLA includes provisions for feature enhancements and upgrades based on client requirements. We work closely with our clients to understand their evolving needs and implement new functionalities or improvements to keep the app aligned with their business objectives.
Performance Monitoring and Optimization:
Our SLA encompasses performance monitoring and optimization activities to proactively identify and address any performance bottlenecks. We continuously monitor the app's performance metrics, conduct performance audits, and implement optimizations to ensure optimal app performance and responsiveness.
Backup and Data Recovery:
We provide backup and data recovery services as part of our SLA. This includes regular data backups, ensuring data integrity, and implementing robust recovery mechanisms in the event of data loss or system failures. Our aim is to protect our clients' app data and minimize any potential disruptions.